Our Story

Xtenserv is a Philippine-based provider of managed outsourced solutions serving a global community of B2B and B2C organizations. The company started as one of the pioneering internet cafés in Angeles City in 1998, helping business professionals and students with research, transcription and encoding. Xtenserv serves global clients including ones in Europe, United States, and Australia in both front and back-office operations such as accounting, data entry, customer service, database and website content management, and transcription.

Our Mission and Vision


Mission

Our mission is to provide complete outsourcing solutions to various companies in the United States, Europe, and Australia to help them focus more on their core business functions. We are committed to bringing the best quality of service with the most quantity at the lowest price point. To achieve these, we leverage our key resources—our innovative technological tools and the technical expertise of our team.

Despite being in a high-tech industry, we are still a company with old-fashioned beliefs in many ways. Having our clients offshore, we believe it is even more important that we value honesty and transparency in order to maintain a positive relationship with them. Also, we want our team members to grow professionally and have passion in what they do to make Xtenserv a great place to work.

Vision

We aim to become the trusted remote office partner of companies in the United States, Europe, and Australia and be the leading outsourcing provider in Angeles City by the year 2020.

Our Values

Integrity

We always seal our partnerships with clients and employees with integrity by being true to our word and keeping our end of the bargain. We believe that we have moral and professional obligations towards our partners.

Unwavering Commitment to Quality

Improvement and progress are the daily missions for all Xtenserv associates. We constantly strive to learn new and effective ways to improve our work because we are committed to providing quality service to our clients and customers.

Delivering Desirable Results

Our goal is to delight our clients and customers, and to not only meet their expectations but to exceed them. We make sure that we have the right people to handle the tasks, people who are equipped with the right skills, talent, and attitude.

Conscientiousness

We take our obligations seriously. We take care of our client’s companies and customers as though they are our own.

Freedom to Express Opinions

We believe in the power of communication and self-expression. This is how we get fresh and innovative ideas. Through this same value, our employees are encouraged to raise concerns that help us identify and solve problems immediately.

Our Team

As the founder and president of Xtenserv, Roy brings to the company more than 17 years of experience in New Business Development, Project Management, and Overall Operations.

He is also the founder of Netcafe and co-founder of Alta Vista Internet Service Provider.

Roy is a graduate of the University of the Philippines with a Bachelor’s Degree in Business Administration.

Roland Gonda
Founder/President
xtenserv, Philippines, outsourcing, back office, non-voice, customer service, data entry, transcription, executive assistance, accounting, US, UK, Australia

Mia handles the delicate balancing act of financial management. She also plans and manages company events such as annual summer retreats and Christmas parties, incentive and bonus systems, and company paid seminars for employees. Mia is an alumnus of Holy Angel University with a Bachelor’s Degree in Business Administration.

Mia Malonzo
VP Finance

Precy is an HR practitioner and Trainor by profession. Her HR career spans over 20 years of professional experience in various industries.

She holds a Post Baccalaureate Diploma in Human Resources Management (HRM) from Dela Salle University, and a HRM certification from Ateneo de Manila University. She has earned her academic requirements for a Masterate Degree in Public Management from the University of the Philippines (UP). Her Bachelor of Science degree in Tourism is from UP as well.

Precy Gerero
Human Resources Manager

Aries joined xtenserv in 2006 as a team leader of web developers for one of the pioneering accounts. He came back in 2017 to take on new and greater challenges and responsibility in the company as an Office Manager. He currently corresponds with clients on reporting and other operational matters, manages day to day operations including quality checking and the maintenance of computer systems and network.

Aries is a graduate of Angeles University Foundation with a Bachelor’s Degree in Computer Engineering.

Aries Simbulan
Office Manager

Mar joined Xtenserv in February 2006. He is in-charge of Client Correspondence, Quality Assurance, Employee Training and Development, Security & Maintenance Personnel, and IT Administration.

Mar holds an Associate Degree in Computer Systems Design and Programming at AMA CLC.

Romar Bentoso
Project Manager
xtenserv, Philippines, outsourcing, back office, non-voice, customer service, data entry, transcription, executive assistance, accounting, US, UK, Australia

Aiza has been part of Xtenserv since 2005. She conducts and monitors training, monitors work performances of all employees handled, and implements and monitors strategic plans for the team and project. She is also accountable for Client Correspondence and Quality Assurance.

She is a graduate of BS Computer Science at Holy Angel University.

Aiza Vengco
Junior Project Manager
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